The digital revolution has touched every aspect of our lives, transforming how we communicate, work, and even enjoy our holidays. In the hospitality sector, one of the most significant innovations has been the advent of mobile concierge apps. These apps are revolutionising the way we manage guest experiences, providing unparalleled convenience and personalised service.
What are Mobile Concierge Apps?
In short, they are digital platforms that act as a personal assistant for guests, offering a range of services right at their fingertips. These apps can handle everything from check-ins and reservations to recommendations for local attractions and handling guest requests. For businesses this results in streamlined operations, enhanced guest satisfaction, and opens up new revenue streams.
Whether guests are renting a luxury lodge, glamping, arriving in a motorhome or touring caravan, camping, or are one of our many holiday home owners, the app works just for them.
Chris James
Director of Coast & Country Parks
Enhanced guest experience
Your guests can access all the information they need about their stay, right from their smartphones. This instant access to information improves convenience and satisfaction.
No need to go to reception and queue or search through welcome packs. It’s all in the palm of their hand.
With Holidaymaker, guests can check in digitally, bypassing the need for long queues at the reception. Once on-site, the app’s interactive maps and live weather updates help guests navigate the park and plan their activities efficiently.

Increased revenue
These apps provide numerous opportunities for upselling and cross-selling. For example, guests can upgrade, extend their stay, book additional services, or purchase event tickets through the app.
Holidaymaker’s integration with food and beverage services allows guests to order meals, reserve tables, and even pay through our embed module, no need for multiple apps. This seamless experience encourages higher spending and enhances guest satisfaction.
For those that include holiday home sales, Holidaymaker aggregates homeowner functionalities, making it easier to manage sales and services. Additionally, the app generates leads for holiday home sales, driving even more revenue .

Operational efficiency
Automate many of your routine tasks, freeing up staff to focus on more complex guest interactions.
Holidaymaker ensures that guests are well-prepared before they even set foot in the park. The app provides digital welcome packs, interactive maps, and detailed information about on-site activities and local attractions. This feature not only enhances the guest experience but also reduces the workload on park staff.
Our platform is designed to integrate seamlessly with existing systems and investments. Whether it’s a new PMS, booking system, or food and beverage solution, Holidaymaker adapts and grows with your needs.

Data-driven insights
By tracking guest interactions and preferences, you have visibility of valuable data that can be used to tailor services and offers, improving guest loyalty.
One of the most powerful features of Holidaymaker is its analytics capabilities. The app provides deep insights into guest behavior, helping parks make informed decisions and tailor their offerings to meet guests’ needs better.

Direct communication
Between your business and guests, enabling real-time responses to enquiries and the ability to send targeted promotions and updates.
Holidaymaker enables guests to provide feedback and reviews directly through the app. Post-stay communications and loyalty programs can be managed effectively, ensuring guests return and recommend the park to others.
The app’s ability to publicise and personalise offers directly to guests’ devices creates numerous upselling opportunities. From accommodation upgrades to special event tickets, Holidaymaker helps parks boost their revenue while providing added value to guests.

We can tailor advice and messages according to a variety of known factors, such as whether it is a young family, a more mature couple, or pet owners who are staying.
Chris James
Director of Coast & Country Parks
As the industry moves forward, the importance of mobile concierge apps in the hospitality industry will only grow. They not only enhance the guest experience but also provide significant operational and financial benefits.
Holidaymaker is more than just an app; it’s a complete guest experience platform designed to elevate the standards of hospitality. By integrating advanced features and offering unparalleled support, we help you to not only meet but exceed guest expectations, ensuring a memorable stay and building long-term loyalty.
Get in touch to schedule a call and discover what’s possible.
In reality, we are delivering a highly personal concierge service without the level of staff commitment this would normally require – and customers really do appreciate it
Chris James
Director of Coast & Country Parks
