Today, two leading tech innovators in the South of England, Holidaymaker and HeyGuest, join forces in a strategic partnership that will redefine how hospitality businesses connect with their guests.
Holidaymaker, a leader in Direct2Guest Marketing™ and technology solutions, and HeyGuest, the AI-powered guest experience platform, are driven by a shared passion for innovation.

“This is a significant leap forward, and we’re excited to lead the way with AI approaches and tools that empower businesses to enhance their in-person experiences, not replace them,” said David McRobbie, Co-Founder and CCO of Holidaymaker.
“We know the power of creating exceptional guest experiences, and by integrating HeyGuest’s AI with our platform, we’re providing businesses with an unparalleled toolkit to connect with their guests more effectively.“
“We’re thrilled to partner with Holidaymaker, a fellow innovator who shares our passion for pushing the boundaries of what technology can do in hospitality,” said Adam Troman, CEO of HeyGuest.”
“Together, we’re empowering businesses to create highly personalised experiences that increase loyalty and boost revenue.”

Features and Benefits
The Holidaymaker and HeyGuest partnership goes beyond just offering an AI solution. Their focus is on creating a seamless guest experience that leverages the power of AI.
- Personalised interactions – HeyGuest’s AI personalises guest communication, anticipates needs, and delivers tailored offers and recommendations.
- Streamlined operations – Integration between the two platforms simplifies communication and workflows, saving time and resources.
- Increased revenue – Targeted marketing and personalised offers drive direct bookings and additional revenue, optimising D2G Marketing™ ROI.
- Empowering Staff – The integrated AI chat functionality within the Holidaymaker app assists staff by providing initial guest information and enquiry details. Staff can then respond through the HeyGuest back office.

Early Success
Holidaymaker clients are already embracing the power of this innovative partnership, with many already signed up.
Initial features include AI-powered chat functionality for:
- Extending stays
- Upgrading stays
- Rebookings
This functionality is just the beginning, with future developments planned to include FAQs, Holiday Home Sales, welcome packs, and even direct bookings via chat.
