Why it matters
Guests expect fast, accurate answers at any hour. If they cannot find information easily, they call, queue at reception, or search elsewhere. That puts extra strain on staff and risks leaving people frustrated.
Traditional chatbots don’t solve this problem. They are too generic, they don’t understand your site, and they rarely connect to the systems that matter.
HeyGuest was built for hospitality, to “own the conversation”. It is designed to take the pressure off your team, answer questions consistently, and make sure your guests feel supported day and night.
How it helps
HeyGuest combines AI with your content so guests always get reliable answers.
It works around the clock and integrates directly into your app.
- Answers pulled from your content, FAQs and live data
- Always available to handle routine questions
- Integrated into your app so guests know where to find it
- Frees staff from repetitive queries
- Keeps information consistent and easy to access
The result is faster answers for guests and more time back for your team.
What you can expect
HeyGuest gives you an extra layer of support without adding extra staff.
- Guests can ask questions at any time and get instant answers
- Teams spend less time handling repeat calls or queries at reception
- Answers stay consistent across all channels
- Guests feel confident that information is up to date
AI chat becomes part of your overall service, helping you deliver better support with less effort.
Ready to get started?
We’ll activate HeyGuest in your app, train your team, and provide ongoing support. Most teams are live in weeks, not months.
Get started
FAQs
Does HeyGuest replace staff?
No. It reduces repetitive questions so your team can focus on higher-value conversations.
Where does it get its answers from?
From your own content and FAQs, so it stays relevant and accurate. We help you train it and keep things updated.
What kind of questions can it answer?
Anything you configure – from facilities and timings to prices, activities and offers.
Can HeyGuest handle upsells?
Yes. You can set it to promote activities, meals or upgrades at the right moments in the chat.
Does it only work in the app?
No. HeyGuest runs as its own system but integrates with your Holidaymaker app, website and other surfaces.
How secure is it?
HeyGuest uses its own infrastructure with the same security standards expected of enterprise systems, for more information please see our privacy policy and HeyGuestAI’s policies.