Why guest experience matters
Guests expect the practical details of their holiday to be easy to find and consistent wherever they look. Too often though, the experience feels fragmented: an email says one thing, a poster another, and the app (if there is one) shows nothing at all.
Staff end up repeating the same information, while guests miss out on events, activities and offers they would have enjoyed. Confusion leads to frustration, and frustration means fewer bookings, even less rebookings, weaker reviews and lower loyalty. For teams, it creates more work and less time to focus on service.
Connecting every touchpoint
Holidaymaker connects the gaps. From the app to Seeview displays and kiosks, every message comes from the same source.
Guests see the same information wherever they are, before they arrive, on-site, and during their stay.
This consistency means no more chasing updates across different systems, and no need to rely on outdated posters or staff announcements.
It also gives teams more confidence, knowing that the right message is always in front of guests at the right time.
What a connected experience delivers
When every touchpoint works together, guests feel supported and teams work more efficiently. Holidaymaker brings the guest experience into one connected flow:
- Activities and events visible before and during a stay
- Upsells and offers surfaced at the right moment
- Consistent updates across apps, screens and kiosks
- Reduced pressure on staff repeating the same details
- Guests who leave feeling informed and valued
The result is an experience that feels effortless for guests, but is practical and manageable for teams.
Ready to get started?
We provide guest experience as an integral part of the Holidaymaker platform, with full setup and ongoing support.
Whether you want to reduce guest confusion, improve on-site communication or promote upsells more effectively, Holidaymaker gives you a proven solution to deliver a better experience.
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