Why it matters
Guests often arrive excited but unsure where to start. They rely on reception desks, paper leaflets or guesswork to find activities. This creates queues, missed events and frustration – both for guests and staff.
Without a clear, digital way to guide them, opportunities for upsells and positive reviews are lost. Guests spend more time figuring things out and less time enjoying their stay.
How it helps
Holidaymaker brings everything into one branded app, making it easy for guests to explore.
From site maps and daily events to recommended activities and routes, guests can see what’s on and where to go – all in your branding.
Because it’s part of the Holidaymaker platform, updates are instant and consistent. Staff save time, guests feel confident, and you create more opportunities for them to spend and return.
How it works
- Maps & routes – help guests navigate your site with interactive maps and clear walking/driving routes.
- What’s On – show events, activities and entertainment in real time.
- Things to Do – highlight on-site activities plus curated local recommendations.
- Weather & updates – provide live weather and alerts so guests can plan their day.
Because everything runs through your Holidaymaker CMS, guests get consistent, branded information wherever they look.
Ready to get started?
We provide Guest Experience features as part of the Holidaymaker platform, with full guidance on setup and support. Content is managed in your CMS, so updates are simple and instant.
Whether you want to reduce reception queues or create more upsell opportunities, Guest Experience gives you a steady, proven way to keep guests informed and engaged.
Get started
FAQs
Do guests need to download an app?
Yes, but it’s your branded app, not a third-party one. Guests see your name and logo, not ours.
Can I update What’s On daily?
Yes. Updates are quick and can be scheduled in advance or changed live as needed.
Do I need to supply local content?
If you are on our starter subscription then no, your “offsite” data is provided by our trusted partner Love to Visit, you will choose which attractions and regions ro show. For levels Growth and above, you can add your own and/or use Love to Visit data.
Will this reduce pressure on my team?
Yes. Guests can answer their own questions about what’s happening and where to go, freeing staff from repeating the same information.
Does it work offline?
Most features need a connection, but maps and static content will remain visible if the internet drops temporarily.