Platform Features

The platform gives you all the tools you need to connect, convert and retain guests - before, during and after stay.

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HolidaymakerXP Community

A shared learning space for clients, partners and industry professionals. Access resources, updates, and community-led support.

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Rebooking Engine Enhancements

Guests can rebook their stay with one tap. Smart links and time-sensitive offers boost retention at the perfect moment.

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Messaging Centre

All your outbound messages, push alerts and smart triggers managed in one place. Includes segmentation and scheduling tools.

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In-App Chat & Support Tools

Planned enhancement to HeyGuest enabling escalation to human support. Ideal for on-site teams managing sales, queries or care.

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Holiday Home Channel Syndication

Distribute sales listings to platforms like SMG from one place. Keep data synced and reduce double handling.

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Guest Group Targeting

Use smart segmentation to identify guest types - families, couples, pet owners - and tailor offers and content accordingly.

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Advanced Push Notifications

Segment and automate push messages based on stay, behaviour or guest type. Includes dynamic personalisation options.

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Seeview Kiosks

Run the app on touchscreen kiosks around your site. Perfect for reception, venues or shops. Guests get the same experience, adapted for larger screens.

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Engagement Forms

Add contact, enquiry or lead capture forms to your app and site. Perfect for home sales, experiences and event sign-ups.

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Branded Guest App

Give guests a beautifully branded iOS and Android app as standard - no web app shortcuts. Includes full content control, updates and guest tools.

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Hey Guest AI Powered Chat

A 24/7 AI chat assistant trained on your data – helping guests find answers and convert queries into bookings.

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Guest Intelligence

See what’s working. Track guest engagement, content performance, and conversion triggers across the platform.

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Content Management System

Easily update all of your surfaces such as your guest app, tv app, kiosk, signage, web content and more from one central place.

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Segmentation & Personalisation

Show tailored content or offers to different guest groups. Target by booking, interests or behaviour.

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Holiday Home Sales

Promote homes for sale and capture enquiries directly through the app. Include details, media, and form leads in one place.

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Web Embeds & iFrames

Embed booking engines, menus, EPOS or other web tools securely in your app. Works with most third-party systems.

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F&B System Integration

Show menus, link to live ordering or table booking using tools like ResDiary, OpenTable, ICR Touch and Zonal. One place for everything.

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Routes

Create walking trails, treasure hunts or local tours with rich pins and content. Supports custom routes and rewards.

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Ad Tools

Sell splash screens, promoted items and upsell content using built-in ad logic. Generate extra revenue by offering campaign placements to partners or internal teams.

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Loyalty & Owner Perks

Integrate with your loyalty system - Reward owners and repeat guests with perks, offers or credits. Track behaviour and unlock benefits.

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Guest Payments

Let guests make secure payments for upgrades, experiences or shop items.

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Saved Favourites

Let guests save activities, places or events they’re interested in. Perfect for itinerary planning.

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Seeview Digital Screens

Push upsells, info and real-time updates to screens or TVs across your site. All controlled from the same CMS.

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Welcome Packs

Provide digital check-in guides and welcome info. Replace printed leaflets with an interactive app section.

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Interactive Maps

Add tappable maps for park layouts, POIs and local areas. Guests can explore what's nearby and navigate easily.

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Things to do

List attractions, experiences or days out with filters and rich content. Pull from Love2Visit or your own listings.

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FAQs

Reduce repetitive guest questions by listing answers in-app. Add your own FAQ sets via the CMS. Categorise, include text, images, and videos.

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On-site Activities

List experiences and activities by time, age group or location. Drive participation with photos, info and booking links.

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Events

Promote what's on during stay with filters for time, location or audience. Great for entertainment, seasonal schedules or pop-ups.

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Food & Takeaway Listings

List food outlets or delivery options with links, location and service details. Supports on-site and local businesses.

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Local Weather

Display live weather updates within your app, screens or kiosks. Optional widget or full-page layout styled to your brand.

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Special Offers & Vouchers

Display time-limited deals or exclusive vouchers in-app. Prompt guests to take action during their stay.

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Push notifications

Send alerts or offers direct to guests’ phones. Time or segment messages based on stay, interests or activity.

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Direct Booking Support

Encourage guests to book direct by linking your own engine and adding push or offer triggers during stay.

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Feedback & Reviews

Let guests leave feedback or reviews while still on-site. Trigger prompts via the app and review them in your CMS.

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Multi-Site Control

Control multiple parks or brands from one CMS login. Share content or tailor per site.

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