Only a few days to go, time to get excited your holiday awaits!
Handy booking details
View your booking and welcome pack in your app
Checklists and events
Create your own favourite itineraries and book events before you arrive
Download the app to your devices in advance
Now there is even more reason for your guests to engage with you before they arrive.
We’ll help you encourage your guests to download the app a few days before they travel so that they can start planning their stay on your holiday park.
They will be able to access all of your latest park health and safety information, check events that are coming up and know what to expect when they arrive.
Login with your booking details
When a user first launches the Holidaymaker app they are taken through a simple set up process – login in as a guest for basic app access or add their booking details for a richer app experience.
We integrate with your booking system so that logged in users can check their booking details, see a holiday countdown clock and set their preferences to receive notifications on park offers and promotions.
View park maps, welcome pack and check out your accommodation
Your Holidaymaker app includes an interactive park map enabling your guests to get a feel for your park before they come, check on-park facilities and key locations.
You can reduce your need for paper maps and expensive reprints. When you need to add a new map location, simply update the app from your Holidaymaker dashboard.
Guest can view their welcome packs directly within the app – and you can enhance these with easy to watch accommodation videos and checklists.
Build your itinerary
Your guests can create their own personal itineraries from your things to do, events and activities and build anticipation for their stay with you.
If you run your own on-park activities, not a problem. We’ve integrated with a number of 3rd party software applications to enable guest to pre-book their activities in advance.
An integral part of your guest experience
Holidays are all about making happy memories, which is why holidaymaker is designed to give your guests the best on-site experience by giving them access to as much information as possible and maximise their time spent with you. Your Holidaymaker app is an integral part of your guest experience. From the time of booking right through to the day they leave, your guests have everything they need.
Arrive onsite & check-in
Provide guests with driving directions, access instructions, check-in times, the nearest cashpoint or local shops, and more.
Arrive on the park and your guests can view their welcome pack directly within the app. You can include videos explaining how things work in each of your accommodation and we have simple FAQ and help tools so that your guests make the most of your stay.
All of these things are designed with your guests in mind, to limit the physical contact with your staff and to cut down on the support enquiries your reception might have received in the past.
Finding your way around
Your Holidaymaker app come ready with an interactive map so your guests can orientate themselves with your park layout and check where the all important facilities are.
We give you the ability to enhance each map listing with opening times and you can add additional information should you have any specific restrictions in place.
Out and about
Find the best places and things to do on the first day of your holiday (not the last!). Even before you travel you can research and find the pick of the places to visit once you arrive on the park.
Search through all of the best things to do, on-site activities and attractions to visit without leaving the app.
Build an itinerary by saving your favourite things to do and get access to great offers.
A live weather feed keeps your guests up to date come rain or shine.
Events & Activities
Keep your guests informed with all of the entertainment and activities going on. Users can see up-to-date event information on any surface, such as your mobile app, website, and digital signage around your park.
Adding your event information is easy, just input it through Holidaymaker. We cater for all sorts of event information with single, multiple or recurring dates and times.
If you use a 3rd party event system or calendar feed, that’s great – we can integrate with them too. Your event data can be pulled in automatically without the need for re-inputting.
Mark your events as free/paid, ticketed, or available exclusively for home owners only. Bookable events can link out to external booking engines to specific date and times.
Food ordering & take-aways
Many holiday parks offer a full range of take-away food and beverages to their guests via their own independent apps.
It is a great way of putting your customers in the driving seat – allowing them to order what they want in the quickest, safest and easiest way imaginable.
Want to see what delicious food is available onsite? Check out the menus online via Holidaymaker and then we will signpost you through to placing your order.
Get notifications and announcements
Push notifications are a key feature of the Holidaymaker app that enables you to send messages to specific groups of users whenever you need to.
Welcome your guests as they arrive on your park or simply thank them for staying with you. Inform holiday guests of upcoming events, promotions and engage with each one of them on a personal level.
You can send personalised messages at the most ideal moment to enhance their on-park experience.
Rewarding customer loyalty is a great way of building an even stronger bond with your park, so your Holidaymaker app allows you to influence your guests when they are on-site with you.
Upload your own exclusive offers and coupons for your guests (and holiday home owners) to access via your app and then redeem them on-site or with your local partners.
We love to hear your feedback
People love to provide an opinion. However, nobody likes to ask for feedback, so we’ve made it easy.
As your guest come towards the end of their holiday we will help you drive your happy customers to your review and feedback channels.
Simple delayed in-app messaging and push notifications helps keep your park “front and centre” with your outgoing guests.
Holidaymaker enables your guests to let you know about their stay, as well as suggestions for improvement. Their feedback will go directly towards perfecting future guest stays.
See you again soon
The Holidaymaker app is designed to keep your guests in touch with your park even after they have left.
Your guests can keep an eye on what is going on locally; receive special offer announcements for their next stay or see what holiday homes are currently on sale?
All the latest park information and exclusive holiday offers can be published to the app before they are released elsewhere.
Buy & manage your property
Let your guests search through your current list of holiday homes for sale directly with your app. Send push notifications when new homes come up for sale and market to those guests that are already engaged with your park.
For home owners we offer a simple set of tools to allow them to manage their property, order park services and receive exclusive VIP offers – leaving them plenty of time to enjoy their new home and make the most of the fantastic facilities on your park.
Revenue & Savings
Deliver exceptional in-stay guest experience
Give your guests all the information they need across a range of devices – website, app, tablets, voice and digital signage.
Engage with your guests from the moment their booking is confirmed, offering them access to information, recommendations and more.
Encourage pre-arrival guests to download your own branded guest app and pre-book activities or order meal packs.
Once they are on the park, provide your guests with easy how-to-videos on how to use the appliances in their accommodation and where to find things around the park.
Your park on their phone
Make your park brand shine on your guests’ smartphones. The advantage of having a park app, in comparison to a website, is that you can establish a direct connection with your guests by literally having your brand in guests’ pocket and interacting with them.
Use your Holidaymaker app to deliver key information, solve your guest’s problems and provide an exceptional guest experience that exceeds expectations every time.
Crucially you can update all of your digital assets from one place. No need to duplicate entries for your website, app or digital signage.
Communicate in real-time
Send out perfectly timed messages allowing you to communicate with guests automatically before they arrive and when they are on the park.
Reach them either individually or by sending a mass message. Your notifications will appear on the guest’s smartphone or tablet even if the application is turned off. Your messages will never be overlooked again.
You can even segment different messages to guests depending on their party and accommodation type.
It's great ... 90% of our guests are arriving on the park with the app already installed
Claire Flower – Beverley Park, Devon
Increase on-park spend
Encourage pre-arrival guests to download your own branded guest app and pre-book activities and order meal packs.
Directly influence your guest spending by sending highly-targeted offers to your visitors while they’re on-site. Push-notifications, in-app messaging and ordering help you streamline your communication with guests and increase your revenue.
Connect your guests with trusted 3rd party attractions and suppliers that you recommend and improve brand loyalty.
Drive direct, repeat bookings and save on OTA commission before they leave.
Unlock new revenue streams
Earn more from every booking by promoting your own services with your own park app.
You can easily list services or add-ons like food and beverage and concierge services that guests can book or request directly through the app.
Create a new revenue stream with your app. Promote special offers, late-season packages and deals at your shop or restaurant with push notifications and amplify your message.
Earn more from every booking by up-selling your services or promoting products or services from your local partners.
Save your staff time and reduce costs by providing all of your key information and messaging via your own branded app for iOS and Android devices.
Let your staff focus on improving the guest experience and increase your sustainability by reducing the amount of paper printed every year.
Improve operational efficiency by streamlining your guest experience and avoiding lengthy queues at reception.
Drive more direct bookings
Your park app is the perfect tool to drive more direct business and smooth the booking process.
Despite the uptake of digital technology, people still want the personal touch. They want to feel like you know them and receive friendly customer service even on top of the speed and convenience technology gives them.
Holidaymaker is designed to help build real relationships with your guests, drive repeat bookings and give you that vital competitive advantage.
Holiday home sales & ownership
Many of your guests that have enjoyed a holiday much will have gone on to purchase a holiday home. Which is why your Holidaymaker app is the perfect place to promote your current park homes for sale.
Show your latest holiday homes for sale along with virtual tours and more – engage with potential home owners whilst they are still on your park.
Becoming a holiday home owner on your park can be a big step, with a new community for your owners to get to know and new things to manage. Our home owners VIP portal is a great way to welcome new owners whilst offering easy ways to manage a property and receive exclusive services and special deals.
Understand what makes your guests tick
Holidaymaker gives you a new opportunity to analyse your guests and their behaviours like never before.
By analysing the way they interact with your app and what they do on your park will put you in a better position to understand their preferences and even predict their intentions.
Understanding your customer behaviour helps you to improve your services, offer a more personalised service and target direct bookings.
Gather guest feedback
Learn how guests feel about your park and its services prior to their checkout.
Satisfy each and every guest and eliminate any potential negative reviews on TripAdvisor or Google Reviews. Thanks to their feedback, you can improve your services to meet the needs of even your most demanding guests.
Holidaymaker helps you keep the bad reviews in-house while encouraging the guest to leave positive reviews on booking channels and social media.
Act on real-time information
Holidaymaker’s reporting capabilities gives you a real-time insight into your guest’s satisfaction whilst they are on your park.
See how each one of your platforms is performing in order to streamline your content.
We capture data from thousands of guest interactions to build a rich database of common requests and potential pain points.
You can understand what is enhancing and hindering the customer experience and where you need to strategically improve operations.